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After Sale Service

SERVICE > After Sale Service

 
Operating
  • 1. Machine match with English version manual instruction & operation CD (easy to learn )
  • 2. Provide online support, like whatsapp,video conference & phone call (guide step by step) 
Training
  • 1. Training in JP workshops (for free) 
  • 2. Training in buyers company (for charge,normally two or three days needed ) 
  • 1st day: inspection cable connection,the finished foundation is qualified guide customer know each components name and functions as well  
  • 2nd day: demo and teach user do calibration(vetical+honrizontal+Mathematical+ Physical mode) use customer workpieces do dynamic balance See the buyer operating the machine separately
  • 3rd day: review all operation step and learn each parts maintenance method.  
Troubleshooting
  • 1. Before delivery :Special QC department check carefully ensure all is qualified with high quality 
  • 2. Through see customer actual photos or short video, using discussed group or email or video meeting or phone call give solutions immediately 
  • 3. Use remote  monitor to inspection 
  • 4. Dispatch engineer go to customer workshops onsite  
Maintenance
  • 1. During the warranty: free replace the Damaged or broke part by non-human causes
  • 2. Over warranty :just pay components cost price, we have safety stock for all parts 
  • 3. Software updated lifetime for free when JP have new vesion
  • 4. For simple operation issue, through whatsapp/video/phone call deal with directly 
  • 5. For difficult issue, invite engineer to help you repair or debugging onsite 
  • 6. We also can provide 365 days 24 hours online technical support