logo
page-banner

Company News

Technical Support and Operation Training in Germany

JP Balancing Machine Technical Support and Operation Training in Germany

Troubleshooting
1. Before delivery :Special QC department check carefully ensure all is qualified with high quality 
2. Through see customer actual photos or short video, using discussed group or email or video meeting or phone call give solutions immediately 
3. Use remote  monitor to inspection 
4. Dispatch engineer go to customer workshops onsite  
 
Maintenance
1. During the warranty: free replace the Damaged or broke part by non-human causes
2. Over warranty :just pay components cost price, we have safety stock for all parts 
3. Software updated lifetime for free when JP have new vesion
4. For simple operation issue, through whatsapp video/phone call deal with directly 
5. For difficult issue, invite engineer to help you repair or debugging onsite 
6. We also can provide 365 days 24 hours online technical support